• complication (complications)
NOUN A complication is a problem or difficulty that makes a situation harder to deal with.
■ The age difference was a complication to the relationship.
■ An added complication is the growing concern for the environment.

crisis (crises)
NOUN A crisis is a situation in which something or someone is affected by one or more very serious problems.
■ Natural disasters have obviously contributed to the continent’s economic crisis.
■ children’s illnesses or other family crises
■ someone to turn to in moments of crisis

dilemma (dilemmas)
NOUN A dilemma is a difficult situation in which you have to choose between two or more alternatives.
■ Many Muslim women face the terrible dilemma of having to choose between employment and their Islamic garb.
■ The issue raises a moral dilemma.

predicament (predicaments)
NOUN If you are in a predicament, you are in an unpleasant situation that is difficult to get out of.
■ The decision will leave her in a peculiar predicament.
■ The army was at last realizing its predicament.

Verbs associated with problems:

damage (damages, damaging, damaged)
VERB To damage something means to cause it to become less good, pleasant, or successful.
■ Jackson doesn’t want to damage his reputation as a political personality.
■ He warned that the action was damaging the economy.

deteriorate (deteriorates, deteriorating, deteriorated)
VERB If something deteriorates, it becomes worse in some way.
■ [+ into] There are fears that the situation might deteriorate into fullscale war.
■ [V-ing] Surface transport has become less and less viable with deteriorating road conditions.
■ Relations between the two countries steadily deteriorated.

Verbs associated with solutions:

address (addresses, addressing, addressed)
VERB If you address a problem or task, you try to understand it or deal with it.
■ Mr King sought to address those fears when he spoke at the meeting.
■ US policy has failed to adequately address this problem.

alleviate (alleviates, alleviating, alleviated)
VERB If you alleviate pain suffering or an unpleasant condition, you make it less intense or severe.
■ Nowadays a great deal can be done to alleviate back pain.
■ Part of his job is to develop programs to alleviate homelessness.

approach (approaches, approaching, approached)
VERB When you approach a task, problem, or situation in a particular way, you deal with it or think about it in that way.
■ The Bank has approached the issue in a practical way.
■ Employers are interested in how you approach problems.

eradicate (eradicates, eradicating, eradicated)
VERB To eradicate something means to get rid of it completely.
■ They are already battling to eradicate illnesses such as malaria and tetanus.
■ [+ in] Vaccination has virtually eradicated anthrax in the developed world.
■ a campaign that genuinely sought to eradicate poverty

intervene (intervenes, intervening, intervened)
VERB If you intervene in a situation, you become involved in it and try to change it.
■ The situation calmed down when police intervened.
■ [+ in] The Government is doing nothing to intervene in the crisis.

react (reacts, reacting, reacted)
VERB When you react to something that has happened to you, you behave in a particular way because of it.
■ [+ to] They reacted violently to the news.
■ It’s natural to react with disbelief if your child is accused of bullying.

repair (repairs, repairing, repaired)
VERB If you repair something that has been damaged or is not working properly, you mend it.
■ A woman drove her car to the garage to have it repaired.
■ The roof will be repaired to ensure the house is wind-proof.

resolve (resolves, resolving, resolved)
VERB To resolve a problem, argument, or difficulty means to find a solution to it.
■ We must find a way to resolve these problems before it ’s too late.
■ They hoped the crisis could be resolved peacefully.

tackle (tackles, tackling, tackled)
VERB If you tackle a difficult problem or task, you deal with it in a very determined or efficient way.
■ The first reason to tackle these problems is to save children’s lives.
■ the government’s latest scheme to tackle crime.



Track 32


As I was getting into the car I saw the crack in the windscreen. I have no idea how it happened, but it’s going to be expensive to repair.


My grandmother’s feeling poorly and lost her appetite. I’m afraid she’s not as strong as she used to be, but I don’t know what I can do to help.


I’ve just been told that I’ve got to show my identification card to get a new key for my locker.
But I think I left my ID in the locker before I lost my key. What a ridiculous situation!


I think you’d better come home straight away. That big tree in the garden has come down onto the power line in front of the house. It looks really dangerous.


I’ve just been invited to go to Alaska with my brother and his wife – it’s the trip of a lifetime!
But I should really save the money to pay for my course. I just can’t decide what to do.


Track 33

1 Don’t worry. The damage to your car can be easily repaired.
2 I’m sure you’d like to do more to alleviate her suffering.
3 If you speak to the manager, she may be able to resolve your predicament.
4 I’ll be right over! That’s not a crisis you should tackle on your own.
5 You’re never going to resolve that dilemma until you decide what you really want.


Track 34

Good morning everyone. I’m Kerry Wilson, one of the student welfare team, and I’m going to talk to you about how to deal with some of the difficulties that may arise while you’re studying with us. Of course we hope that you won’t experience any problems during your studies, but it’s good to know what help is available should anything go wrong.

I know some of you have had a problem opening a bank account and that you are anxious about paying your course fees. If you’re in this predicament, don’t worry. To open an account you need to present evidence that you are enrolled on a full-time course. Just go to the Language Centre office and ask for a letter of enrolment. As long as you have registered for the course, you can get
a letter. You don’t need to have paid your fees.

For those of you who are living in private accommodation, we would advise you to speak to one of the student welfare team before signing a lease. Sometimes disputes can arise, for example in relation to damage to property. If you have a disagreement with your landlord, one of the welfare team can intervene if necessary.

Finally, the student welfare office can be phoned at any time during the day or night in case of an emergency. If your room is burgled for example, do not hesitate to phone the emergency number in your welfare handbook. This type of crisis is very rare, but please be assured that help
is available should you require it.